Frequently
Asked Questions

A Pilates reformer is a form of exercise equipment, consisting of springs, pulleys, ropes, a bed like a frame, and a carriage which then slides along the frame. Using a Reformer Machine allows participants to isolate and tone muscle groups through a low impact workout.

As a first step, we always direct customers to visit our Pilates Reformer Comparison Table available on our website. Apart from a few mechanical/functional differences, choosing between a home or commercial model reformer ultimately comes down to cost, space, and level of usage. 

All optional extras can be added at any time. At Pilates Reformers Australia we always carry accessories suitable for all Align-Pilates Reformers (including older models) such as; Jump Boards, Sitting Boxes, Extension legs, Half or Full Traps, Platform extenders, Mattress Converters, etc.

Looking after your Pilates Equipment is of utmost importance ensuring the longevity of your equipment. We recommend cleaning your Pilates equipment using only the verified products available for purchase on our website such as 2XL wipes and PGW (Pilates Gym Wipes). You can also find out more information about best cleaning practices here or email the team atinfo@prateam.com.au

Pilates Reformers Australia is a Sydney based company. Our showroom is the situation with our headquarters located in Smeaton Grange - around an hour outside of Sydney's CBD. We also have distributors located in various States around Australia. To locate your nearest showroom, visit the Our Distributors page on our website. 

All reformers arrive with comprehensive instructions. There is also a variety of assembly instructional videos available on YouTube that have been produced by Align-Pilates themselves.

In order from lightest to heaviest AeroPilates Tension Cords are:

1. Yellow Tension Cord (Sold individually)

2. Black Tension Cords (Sold in Pairs)

3. Red Tension Cords (Sold in Pairs)

We ship to major cities and suburbs of Australia.

Delivery by courier to remote areas in Australia is limited. If you live in a remote area where the main town is more than 10km away, you will need to contact us  either by phone, email or the contact us form, before purchasing your order as we will need to confer with couriers about the best options available for your needs.

For all orders placed online, we advise to allow up to 5 business days for your order to arrive, that includes all small orders and customers located outside the Sydney Region ordering Pilates equipment. Whether you have placed your order online, via email, or over the phone all customers should receive an email with tracking details once your order has been dispatched. We ask all customers to keep a close eye on their online tracking details and notify us if you encounter any issues or unnecessary delays.

Large item orders like Reformers are shipped on a 2.4m pallet via courier (ie TNT, Northline etc) within 1-3 business days of purchase, IF the item is in stock.  All orders are provided with a standard tracking information provided by the chosen courier.  This tracking information will help ascertain the day of delivery so someone is available to collect the goods.

Delivery by courier is ONLY a kerbside/driveway delivery option provided by a tail lift truck.  The driver WILL NOT assist in the transporting of the item into the residence or business.  Please ensure you have someone to assist you with this delivery.

Additional Non Delivery Fee:  Please note that if you are NOT HOME for the delivery and have NOT given authority to leave the parcel, there can be a re-delivery fee of  $30 minimum, charged by the courier for the futile delivery.

Depot Pick Up:  If you cannot get assistance on the day of delivery please consider having the goods despatched to the nearest courier depot for you to collect at a more convenient time.  This will avoid any unnecessary futile delivery fees. 

If you live in the NSW, Sydney area, or will be visiting, picking up from our warehouse is definitely a possibility.

You can also consider arranging pickup at a local shipping depot to save on delivery costs for home delivery.

Please contact us to arrange.

Your satisfaction is essential to our success. If you are unhappy with any of our products, we will refund any unused items so long as you return them to us at your expense, in a salable condition (this means unused and with all packaging intact within 14 days of purchase).

Please email us for approval before returning any goods. For larger items, it may be more convenient for you if we arrange collection, if this is the case, please call us on 1300 107 331 to make arrangements. Please note, for our larger equipment, the return's process is different and may incur a larger return fee depending on the size of the item needing to be returned.

Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, we cannot be held liable for any errors, omissions, or price changes. Due to continuous product development specifications, colours may vary.