ITEMS UNDER 45 KG:
Most items larger than 20 cm we will use a courier.
You should receive a tracking number from the freight company.
Please note that if you are not home for the delivery there can be a re-deliver charge of $30 charged by them.
NOTE:- During checkout please consider -
AUTHORITY TO LEAVE - The courier can leave the item somewhere safe which you can describe during checkout.
WORK OR FRIEND ADDRESS - Please consider sending the item to your work or relative or neighbour.
Generally we use Australia Post and don't have any issues but please let us know if you prefer a signature or have a safe please for
the item to be left.
LARGE ITEMS OVER 45 KG:
Large items such as Reformers are booked with a Tail Lift Truck.
This service includes delivery to your DRIVEWAY ONLY . The driver generally can not assist with carrying the item due to Insurance limitations.
You will be provided with a tracking number which can help ascertain the day of delivery so you can arrange to be home.
Please note that a futile delivery will incur a $30 redeliver charge by the freight company.
If you can not be available please consider a DEPOT PICK UP or please contact us to look in to further options.
Please leave us any details during check out which can help the freight company deliver your item hassle free.
If we use TNT you can call them on 131150.
Don't hesitate to call us if there is an issue however please follow the freight company tracking system first.