Shipping policy
Thank you for shopping with Pilates Reformers Australia.
The following Shipping Policy (Shipping Policy) applies to all purchases of products made through www.pilatesreformersaustralia.com.au (Products) and alongside Terms and Conditions at the point of purchase and Returns and Warranties Policies convey the terms of your purchase.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Delivery Service Providers
You acknowledge that the Purchase Services offered by Pilates Reformers Australia integrate delivery (Delivery Services) through the use of Australia Post (Delivery Service Providers). You acknowledge and agree that Pilates Reformers Australia is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
3. Shipment Processing Time
Processing time refers to the time it takes for Pilates Reformers Australia to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 5-7 business days where possible. Pilates Reformers Australia will contact you if there are any delays.
4. Shipment Locations
4.1. Domestic only Pilates Reformers Australia ships within Australia and to New Zealand.
4.2. Shipping Restrictions Pilates Reformers Australia ships to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.
5. Shipment rates and delivery estimates
5.1. General Shipment times
5.2. Small Items (Under 5kg)
5.3. Medium Items (5kg – 40kg)
5.4. Large Items (Over 40kg)
5.6. Remote Area Shipping Delivery by the Delivery Service Providers to remote areas in Australia is limited. If you live in a remote area where the main town is more than 10km away, you will need to contact Pilates Reformers Australia either by phone, email or the contact us form, before purchasing your item as we will need to confer with the Delivery Service Providers about the best options available for your needs.
5.7. General shipping
6. Assembly and installation
For customers within a 3-hour drive from the Pilates Reformers Australia warehouse located at Unit 1 / 59 Smeaton Grange Rd, Smeaton Grange NSW 2567 Australia, you are given the option of personal delivery and assembly and installation. Pricing for this services is dependent on the items purchased as well as the location including any accessibility requirements. Please contact Pilates Reformers Australia via e-mail, phone or the contact us page on this website for more information.
7. Tracking Options
Pilates Reformers Australia aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
8. Products Damaged in Transit
(a) Pilates Reformers Australia attempts to avoid any damage to Products during the shipment process by ensuring all packaging is appropriate and protective. However, in some instances, damage occurs during transit.
(b) If your Product arrives damaged, we ask that you first contact please contact Pilates Reformers Australia within 24 hours of the Product being delivered to you with the following information:
(c) Once Pilates Reformers Australia has received the information above, it will open a damage case and begin an investigation. Once the outcome of the investigation has been reached, Pilates Reformers Australia will contact you with next steps.
9. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. Pilates Reformers Australia has found that, more often than not, the package is either in the building or with a neighbour. Pilates Reformers Australia politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at info@pilatesreformersaustralia.com.au to report missing or lost packages.
10. Questions
Please contact info@pilatesreformersaustralia.com.au if you have any further questions or concerns.